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Term & conditions

Term & conditions

Term & conditions

Mr. Andy Dzung  Support 24h/7  
WhatsApp +84903231887 or  Skype : handinhandtravel 
 - All bookings must be made via the reservation form featured on our website or via E-mail to the address  
- Response will be forthcoming within 48 hrs. Mr Andy  Dzung - Hand in Hand Travel  will be confirm your booking request once received 30% of the total cost of the trip. This amount is non-refundable.
- The remaining 70% is due on the day of the visit for the Day Services or upon arrival.
- In order to charge the due amount for full payment the day of the service we will need you to send us via E-mail or by phone, 7 days before the service your Credit Card Number indicating the amount and authorization for the transaction. or  transfer through E- banking,  and we are  will be  provide details  our  bank account enclosed  with  finally booking  confirmation  with an invoice  for payment deposit. 
- We accept full payment with VISA and MASTERCARD.
- Custom vacations will need a full prepayment 30 days before the beginning of the tour.
- All Prices and fares are quoted in USD.
- Once you have paid 30% non refundable deposit your trip is confirmed.
- Any cancellation of a booking must be in writing and shall only be effective upon its acknowledged receipt by Mr  Andy  Dzung   -  Hand in Hand Travel.
- For cancellations made within 7 days and 48 hrs before the day of the service we reserve the right to retain 25% of the due amount.
- For cancellations made within 48 hrs of the tour we reserve the right to retain the full fee.
- No refunds are given in case of force majeure
- No refunds are given if the client leaves the program after it has began for any reasons whatsoever or miss any scheduled sightseeing or visit or no showing up.
- While on tour please communicate your wishes and/or difficulties to our staff (on time). Our guides are very often the only ones who can really help you.
- Please do not wait the end of the tour to make your comments or suggestions, or talk about what you feel, need or wish. No claims will be accepted if not mentioned to the guides.
 - Hand in Hand Travel clearly specifies what is included and not included in the tours.  Please make sure you are perfectly aware of this before booking a tour.
- Hand in Hand Travel reserves the right to modify booking procedures, terms and conditions and or/program prices at any time without notice.

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